Terms of service

Terms and conditions

These terms apply to purchases on mitmotiv.com from October 25, 2026.

1. Who you are buying from

Mit Motiv · CVR (Danish business number) 42256994 · Sct Jørgens Park 114, 2. tv., 4700 Næstved, Denmark
Email: admin@mitmotiv.com · Phone: +45 55 21 22 14

2. How your item is made

You upload a photo, choose a style and an item, and pay when you order. The contract is concluded when you have received our order confirmation by email.

We transform your photo into the style you chose. You receive the design by email and can ask for small changes, and that is included in the price. We print once you have approved the design.

You must have the right to use the photos you send us. We use your photo to make your order and handle your information in line with our privacy policy.

3. Prices and payment

In the Danish store, prices are in Danish kroner including VAT. In the US store, prices are in US dollars. Shipping is free. You pay when you order, and the payment methods you can choose are shown at checkout.

4. Delivery

Once you have approved the design, we print your item at the printer closest to you and ship it to you. Read more in our shipping policy.

5. Right of withdrawal (customers in the EU)

Items with your design. Posters, canvases, acrylic, metal and wood prints, mugs, tote bags, phone cases, clothing, Christmas cards, puzzles and other items with your design are made to your wishes. They are therefore not covered by the right of withdrawal (Danish Consumer Contracts Act, section 18(2)(iii)). You are still covered by our 30-day satisfaction guarantee (section 6) and by your statutory rights for defects (section 7).

Frames. Frames are standard items, and you have a 14-day right of withdrawal for them. The period runs from the day you receive the frame. If your order arrives in several parcels, the period runs from the day you receive the last parcel.

How to withdraw. Press Withdraw from contract at the bottom of every page on mitmotiv.com. Fill in your name, email and order number, and press "Confirm withdrawal". We will send you a receipt by email. You can also write to us at admin@mitmotiv.com. It is enough that you let us know before the deadline.

Returning the frame. Send the frame back to us no later than 14 days after you have let us know. Write to us, and we will tell you where to send it. We pay for the return shipping.

Your refund. We refund what you paid for the frame no later than 14 days after we have received your notice. We use the payment method you paid with. We may wait to refund until we have received the frame, or until you have shown that it has been sent.

The condition of the frame. You are welcome to unpack the frame and look it over, just as you could in a shop. If it is used beyond that, we may deduct the loss in value.

6. 30-day satisfaction guarantee

If you are not happy with your purchase, you can get your money back. Write to us at admin@mitmotiv.com no later than 30 days after you received the item. Read more in our refund policy. The guarantee applies in addition to your statutory rights.

7. Defects

Under Danish law, you can complain about defects for 2 years. If there is a fault with your item, for example a printing error or damage from shipping, write to us with a photo within a reasonable time. If you write within 2 months of discovering the fault, it is always in time. For a justified complaint, we make a new item or refund your money, and we pay for the shipping.

8. Complaints

Please write to us first at admin@mitmotiv.com. We usually find a solution. If we cannot agree and you live in the EU, you can complain to the Danish Complaints Board (Nævnenes Hus, Center for Klageløsning), Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk.

9. Governing law

Danish law applies to purchases from Mit Motiv. This does not change the rights you have under the rules of the country where you live.